E-commerce Executive

Job Descriptions:

 ·           Oversee e-commerce operations, including product launches, orders management, content management, and digital marketing initiatives.

·           Manage online promotional activities across the website, mobile app, social media platforms, and online advertising to drive consumer engagement.

·           Monitor and optimize KPI such as CVR, AOV and customer lifetime value.

·           Administer the membership system, ensuring efficient operation and user satisfaction.

·           Conduct data analysis and reporting to identify sales opportunities and optimize performance.

·           Regularly review competitors to benchmark best practices and industry trends.

·           Provide customer service support for both online and offline channels, addressing inquiries and resolving issues.

·           Managing and executing email marketing campaigns to drive sales and engagement for online store.

·           Collaborate with internal teams to ensure seamless order placement, fulfilment, shipping, and pre/post-sales customer service.

·         Coordinate with external vendors (e.g., payment gateways, logistics partners) to streamline operations.

·           Handle ad hoc tasks as assigned to support business needs.

Requirements:

·           Degree holder in Digital Marketing / E-commerce with 2-3 year working experiences.

·         Experience with Shopify is highly preferred.

·         Experience in e-Business platform is in advantages (e.g. HKTVMALL, Asia Miles, Pinkoi, Shopee etc.)

·         Familiarity with analytics tools (e.g., Google Analytics, Shopify Analytics) to track performance metrics.

·         Strong understanding of digital marketing, SEO, and social media strategies.

·         Analytical mindset with the ability to interpret data and generate actionable insights.

·         Excellent communication and teamwork skills to coordinate with internal teams and external partners.

·         Detail-oriented with strong organizational skills to manage multiple tasks effectively.

·           Creative problem-solving skills to address operational challenges and improve processes.

·           Ability to work in a fast-paced environment and adapt to changing priorities.

·           Passion for the brand’s mission and products to align with hellolulu’s vision.

·           Immediate available is preferred.

We offer 5-days work week and attractive remuneration package to right candidate. Interested parties please send will full resume stating current and expect salary.

 Interested candidates please apply with full resume, portfolio, state current and expected salaries.  All personal data collected will be treated in strict confidence and be used for recruitment purpose only.