Customer Success Specialist (English Copywriting)

Join our dynamic team at MeeOpp, where we're passionate about transforming the educational experience for students and educators. As a Customer Success Specialist, you will be joining a small, agile team to contribute to a diverse range of projects, from marketing and communications, to account management, all aimed at enhancing the educational experience for our users. Working directly with senior management, you will have the opportunity to learn and grow in a collaborative environment.

You will play a role in a fast-growing education technology company, making meaningful contributions to students' learning and witnessing the positive impact firsthand, driving long-term changes in education.

Your responsibilities will include:

• Serving as the primary point of contact for users to swiftly and effectively troubleshoot and resolve user issues.
• Provide full-spectrum account management, including emails, follow-ups, meeting notes, and administrative support.
• Drafting and editing communication materials (e.g., emails, newsletters) in English
• Helping to implement communications projects and strategies
• Providing administrative support to programs and internal teams
• Collect clients’ needs and opinions, coordinate and communicate with internal parties
• Maintain current and develop new customer relationships
• Manage and coordinate all activities within the major account
• Build strong customer relationships, train and educate users on leveraging all MeeOpp services.

Requirements:

• 1-3 years relevant working experience in marketing, communications, sales or account management
• Excellent verbal and written skills in Cantonese
• Good/Conversational skills in English and Mandarin is preferred
• Highly-organized and client-focused
• Able to handle constant change in a start-up environment
• Self-motivated with a strong sense of responsibility
• Familiar with excel
• Experience in education or marketing is a plus!
• Chinese copywriting experience is a big plus