Customer Service Executive

Benefits

• 5-day work week, flexible work arrangement
• 20 days annual leave, 17 days bank holiday
• Birthday leave, marriage leave, full paid maternity leave/ paternity leave
• Attractive remuneration package
• Discretionary Bonus
• Medical and dental benefits (Staff & dependents)

Main Responsibilities

Order Coordination end to end for assigned Region Travel Retail & Distributor Markets

• Order entry in SAP system incl availability & freshness check, allocation requests and credit block release
• Monitor all relevant process steps after order entry until customer receives shipment
• Maximizing on-time and in-full service level
• Coordination of orders from Singapore warehouse and German warehouse
• Control shipment costs via release process and freight invoice check
• Complaint management related to shipments including returns management, credit note and follow up on corrective actions
• Special order handling of BA allowance shipments and free of charge shipments (FOC)

Management of internal and external communication

• Regular contact with customers by e-mail for daily questions in connection with orders, availability of goods, product information etc.
• Frequent exchange with sales teams to align on priorities and special promotions or product launches
• Setting up a priority plan for the monthly deliveries
• Work on continuous improvements on the order process (i.e. sustainability, lean management)
• Manage constant changing requirements in the markets in a professional manner
• Regular exchange with CS team from HQ to share best practices

Maintain accurate data

• Enter and use the shared order status overview file
• Upload price files in SAP
• Customer master data and requirements in SAP up to date for instructions to external warehousing team and freight forwarder
• Update master data of new products for specific TR / DM customers
• Review export documents (i.e. invoices, packing list, CITES)

Requirements

• Education in Business Administration, preferably some experience in the customer service (B2B) or export industry
• Good team player that shows initiative and an exact and efficient work manner
• Fast learner, able to work under pressure, reliable and communicative
• MS-Office, SAP-Know how is an advantage
• Fluent English, Mandarin or Cantonese preferred

Interested candidates please click Apply now to submit your resume, availability and expected salary with us.