Customer Service Officer

Roles & Responsibilities

• Handle incoming calls and messages courteously for customer enquiries and complaints, and provide information and solutions effectively
• Make recommendations to customer enquiries to meet customer needs and expectations, and to maintain a positive customer experience
• Assist in daily sales activities including sales orders processing and order deliveries
• Participate and provide support to sales team and marketing team for the promotion programs and marketing events
• Introduce the products and promotions via phone and email to customers and members for business opportunities
• To assist any ad hoc tasks if required

Requirements

• Diploma or above with at 2 years working experience on related field
• Experience in food & beverage industry/retail industry will be advantage
• Customer-oriented, problem solving and good communication and inter-personal skills
• Good team player with logistical thinking
• Excellent command of written and spoken English and Chinese
• Proficient in MS office of MS Word, Excel and Powerpoint
• Immediate available is an advantage

Interested parties, please send your full resume with availability and expected salary by clicking “Apply Now” button.  We are an equal opportunity employer.  All personal information collected will be used for recruitment purpose.