Senior Customer Service Officer

At NTK, our mission is to nurture a student’s full potential through academically rigorous instructions. We resonate with our students to inspire their learning with passion, enthusiasm and dedication. You will embark on a challenging yet rewarding experience in advancing your skills and areas of expertise in a multi-cultural and team oriented environment. All in all, there is nothing more gratifying than making positive impacts on the futures of our students! 

If you are aspiring to build your career in the education field, and have met the following requirements, we welcome you on board to this incredible journey!

Job Responsibilities

• Answer professionally enquiries from parents, students and referring agencies
• Provide seamless solutions and services to help students succeed in their education choices
• Follow up with a defined student base to enhance continuous service and new education needs
• Prepare reports related to student recruitment
• Participate in projects as agreed with supervisor for all non-academic posts

Essential Qualities

• Bachelor or above with at least 2 years of sales experience of preferably in the service industry
• Excellent command of spoken and written English, Chinese (including Cantonese and Putonghua)
• Possess problem-solving skills and good listening skills to provide seamless and professional education solutions and services
• Able to prioritize and handle multiple tasks simultaneously
• A good team player and good interpersonal skills 
• Candidate with more experience will be considered as Customer Service Supervisor

What We Offer

• 5-day work week and a friendly, multicultural work environment
• Unique opportunity to work under an expanding brand with more than 25 years of legacy
• Comprehensive training and development program
• Medical benefits (in-patient and dental, including spouse and dependent) and life insurance
• Monthly sponsorship of staff well-being activities
• Attractive remuneration package, monthly allowance, incentive and performance-based bonus

Interested candidates should visit our recruitment page at https://ntk.edu.hk/about-us/work-at-ntk/employment-application-form/ to submit their application and CV. 

Note: Shortlisted applicants will be invited to interview by HR staff and interview details will be confirmed by email.

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.