Store Manager

STORE MANAGER

Responsibilities

• Lead the sales team to achieve the Brand’s objectives and targets in terms of sales, profitability and service standard
• Manage the business on a day-to-day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment
• Establish and implement action plans to develop sales for each product category
• Leverage your Customer Relationship Management (CRM) clienteling through understanding the customers' needs and handling customer's complaints and queries
• Uphold excellent quality in conjunction with efficient and friendly customer service
• Monitor staff performance to ensure that excellent customer service is maintained
• Oversee all facts of store daily operations and prepare regular reports for management review
• Work closely with Retail Operations Manager in terms of decisions and procedures relating to business issue made at the store level and provide clear and informative business review

Requirements

• University degree in Retail Management, BBA or related disciplines
• Minimum 5 years of relevant experience in luxury fashion retail industry with at least 2 years in managerial role
• Strong leadership and analytical skill with business sense
• Team player and problem solver; able to communicate well across all levels with strong interpersonal skill
• Proficient in Microsoft Office (MS Word, Excel, PowerPoint etc.), Chinese Word Processing and POS
• Good command of spoken English and Chinese (Cantonese and Mandarin)