Senior Customer Services Officer

 Responsibilities:

• Responsible for property handover and after-sales service
• Conduct pre-handover unit inspections and ensure workmanship meets standards.
• Prepare handover related documents and materials for each handover.
• Handle general enquirers and complaints on handover and defect rectification and take follow-up actions.
• Coordinate with various teams to ensure all defect rectification works are conducted in a timely manner.
• Good communication and interpersonal skills with customer-focused attitude
• A good team player, self-motivated and able to work under pressure
• Prepare handover/defect records and reports.

Requirements:

• Bachelor Degree in Property Management / Real Estates/ Hospitality or related disciplines
• Relevant experience in property handover and real estate aftersales services is preferred
• Good command of both written and spoken English and Chinese including Putonghua
• Proficiency in PC applications including Chinese word-processing, MS Office
• Good communication skills with good telephone manners
• On-site co-ordination works are required
   

We offer competitive remuneration package and promising career opportunities to the successful candidates. Interested parties please send full resume to our email address: hr@polyhongkong.com.hk stating your expected salary and available date, or by clicking "Apply Now".

Information provided by applications will be treated in strictly confidential and used for recruitment purpose only.