Sales Associate

Company overview:

Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has approximately $30 billion in assets and $9 billion in annual revenue. Assurant has approximately 14,500 employees worldwide and is headquartered in New York's financial district.

Division overview:

Global used mobile device trade and access recovery. Collaborates across multiple carriers with a yearly protection program portfolio totaling over 61 million devices. Presence on all key continents.

Job Purpose:

We are seeking a motivated B2B Sales Associate to engage with existing customers, lead agent-model sales activities and support seamless order processing. You will work closely with the Sales Head to meet quarterly targets and provide excellent service.

Primary Job Responsibilities:

• Get familiarize with product information, understand the features and advantages to effectively promote to customers.
• Interacts with customers, offering assistance and responding to queries about products and purchases.
• Provides recommendations according to customer needs or preferences.
• Locates merchandise for customers and places orders, quotes, and follow-ups where necessary.
• Introduces promotions and new products to customers.
• Handles refunds, exchanges and returns
• Responsible for sales documents, data entry, processing, tracking, archiving of customer orders and provide sales status reports to the supervisor.
• Stays up to date with sales trends for better service and achievement of sales.
• Address and resolve customer complaints to ensure satisfaction calmly and independently.
• Collaborate with both internal or external global offices and customers.
• Collects market intelligence to assist in defining the forthcoming sales strategy in collaboration with the Sales Head.

Requirements:

• At least 1–3 years in retail or B2B sales related field.
• Fluent in English both verbal and written.
• Excellent interpersonal, customer service and communication skills.
• Advanced in MS Office (especially Excel)
• Ability to work in a fast-paced information-rich industry
• Flexible working hours; may need to work at night for team meetings or sales-related tasks

Experience in mobile phone industry is nice to have.