Retail Operations Manager

Key Responsibilities:

• Manage and oversee the day-to-day operations of retail stores and warehouse to ensure that customers are satisfied with good shopping experiences with us.
• Manage inventory to ensure adequate stock levels.
• Monitor inventory levels at the store and arranging with warehouse for managing and delivery of required items when necessary.
• Develop and implement strategies to improve sales and profitability.
• Identify customer needs and respond proactively to all of their queries.
• Manage store budget to ensure revenue and expenses are within the planned limit.
• Analyze sales and revenue reports and make forecasts.
• Ensure high levels of customer satisfaction through excellent service.
• Complete store administration and ensure compliance with policies and procedures.
• Handle customer complaints and issues in a professional manner.
• Prepare detailed reports on buying trends, customer requirements, and profits.
• Coordinate with the marketing team to create marketing strategies and advertise the store and products to meet sales targets.
• Provide training to the store staff and evaluate their performance.
• Manage relationships with vendors and suppliers.

Qualifications:

• Proven work experience as a Retail Operations Manager or similar role.
• Knowledge of organizational effectiveness and operations management.
• Excellent interpersonal and leadership skills.
• Outstanding organizational and time management skills.
• Aptitude in decision-making and problem-solving.
• BSc/BA in business administration, retail management or similar relevant field.