Retail Manager / Supervisor

 Your Dream Job

Sales Team Management & Leadership

• Lead recruitment, training, and coaching of the sales team, while maintaining team rosters and schedules.
• Monitor performance, provide regular feedback, and foster a positive, motivating work environment.
• Implement performance reviews to continuously improve team productivity and performance.

Sales Strategy & Revenue Growth

• Collaborate with the co-founder on sales strategy, set targets, and drive B2B partnerships (e.g., with furniture stores, designers).
• Ensure personalized customer experiences and oversee new retail store openings and events.
• Analyze sales data, market trends, and competitor tactics to adapt strategies to maximize revenue growth.

Customer Experience & Operations

• Enhance omnichannel customer service through various touchpoints (in-store, website, CRM) and resolve customer issues promptly.
• Capture and relay customer feedback to teams for product and service improvements.
• Optimize customer service workflows to ensure timely order processing, deliveries, and returns.

Retail & E-Commerce Operations

• Manage budgets and forecast expenses related to retail development and operations
• Oversee store operations, visual merchandising, and ensure smooth e-commerce processes (orders, deliveries, returns).
• Develop and document SOPs to optimize sales processes and maintain operational efficiency.

Coordination with Cross-Functional Teams

• Collaborate with Marketing, Operations, and Product teams to improve sales, customer experience, and operational workflows.
• Relay insights to relevant teams to optimize product offerings and customer satisfaction.
• Assist in setting strategic initiatives to align sales efforts with company goals and objectives.