Regent Experience Agent (Front Office)
职位亮点
职位描述
Job Duties:
• Responsible for all activities relevant to the Front Desk, Guest Relations and Concierge such as the reception, check in / out, rooming of all Hotel guests, restaurant and tour recommendations, foreign exchange and assisting them with inquiries
• Registers and rooms all arrivals according to established procedures
• Maintain intimate knowledge of departmental standards and procedures
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• Maintain comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
• Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
• Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
Qualifications and Requirements:
• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, or related field
• 1+ years’ related luxury experience
• Must speak Cantonese and English, Putonghua is preferred
We offer promising career opportunities with excellent remuneration packages, on-going professional learning & development, a culture of service excellence and a diversed workplace that celebrates differences.
Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Data collected will be used for recruitment purpose only.
工作种类 | |
工作地区 | 尖沙咀 |
教育程度 |
会考 / 中学文凭
|
口语语言 | 良好粤语 / 良好英语 |
受雇形式 | 全职 |
行业 | 住宿 / 餐饮/ 会所 |
Generations of unforgettable experiences and glorious delights are fondly remembered and thoughtfully re-envisioned to uplift and inspire.
Here discreet luxury is majestic and intimate, decadent and elegant, always seamlessly bespoke.
Warm and lyrical, evocative, and inspirational, a rare urban haven.