Property and Facility Management Officer

Job Summary: 

To assist supervisor to manage daily operations of the property including monitoring of property maintenance, cleaning and security; maintain good tenant relationship; supervise and liaise with service contractor to ensure quality services are provided.

Responsibilities 

Assist the Supervisor to coordinate and supervise a team of janitors and property management staffs in delivering supportive services to internal teams and Customer

Assist in managing team to ensure quality of services being delivered to clients and meet the agreed SLA and KPI

Monitoring vendor performance and resolving any vendor issue

Supports and maintains clean, fully-stocked and functional Customer Care Areas and Conference rooms to include all amenities. Administers vendors providing standard office services (i.e., cleaning, pest control) and orders office supplies

May generate purchase requisitions and coordinate with vendors for delivery and invoicing

Assists in compilation of data for the budget and forecast process which includes quarterly forecast and annual budgets

Directs and/or sources inquiries to appropriate cross-functional teams

Engages field and other personnel when necessary to ensure problem resolution

Ability to discern Customer Satisfaction-related issues and escalate to management

Prepare various monthly and management reports and analysis

Tracks, follows up, and reports on customer inquiries and issues

Assists with special projects as assigned

Requirements: 

Certificate / Diploma or above, preferably in property/ facility management or other relevant disciplines

A member of relevant professional organizations preferable

Experience in Commercial Building will be definitely an advantage

At least 2 years' relevant experience in property/facility management

Strong leadership and interpersonal skill and be able to work under pressure

Good command of written and spoken in English and Chinese

Knowledge of BMO, DMC and related ordinances

Good PC skills on PC skills including MS Word, Excel and Power Point etc