Project & Service Implementation Technician, Hong Kong (E&M Projects)

About Vantage Data Centers

Vantage Data Centers is committed to being a workplace of inclusion, equality, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects, and connects technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Site Operations Department

The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Data Center Technicians (DCTs) working on shift.  This team is the face of Vantage to our customers and the guaranty of business continuity and excellence of Operations of our campus as well as the performance of our customer installations. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure.

Position Description

The Project & Service Implementation Technician (PSI Technician) is responsible for the provisioning of best-in-class data center services for our customers in accordance with Vantage standards. Tasks include, but are not limited to, implementing new cabinet or cage environments, and installation and testing of copper and fibre optic structured cabling and cross connects. PSI Technician is required to work closely with other Site Operations teams and third-party vendors to meet customer expectations whilst complying with Vantage safety and security procedures.

Essential Job Functions

• Work under limited supervision, both independently and within a team environment
• Manage multiple one-time and/or ongoing projects
• Engaging with customers and providing them with world class customer service
• Frequent contact with external third-party contractors and vendors
• Ensure projects are completed on time, within budget and to high quality standards

Duties

• Liaise with Sales Engineer to understand customer order requirements
• Liaise with Facilities Management to develop cabinet or cage design, includes power and cooling
• Develop network cabling design, includes copper and or fiber cabling plus cross-connects
• Obtaining third party contractor and or vendor quotes, purchase requisition submissions
• Planning and scheduling of project work activities, includes obtaining all internal approvals
• Installation, termination and testing of copper and fiber cabling and or cross connects
• Tracking and reporting of project costs and schedules
• Quality inspections and records management
• Supporting Site Operations on general daily site activities as required
• Supporting Vantage’s clients through delivery of exceptional customer service

Job Requirements

• Diploma or equivalent in Telecommunications or relevant to the industry
• Minimum 3 years relevant experience in Telecoms industry or Data Center Operations
• Excellent knowledge on Fixed Telecommunication Network services preferred
• Experience working in a mission critical environment or data center preferred
• Self-motivated with strong problem-solving skills
• Good command of English, Chinese and Putonghua
• Skilled in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• May be required to complete formal training in an area of specialty
• Travel is expected to be less than 5%, occasionally for training purposes
• Potential employees must complete a background check successfully

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Safety and security always matter. During COVID, all positions that can work remotely have been, and appropriate steps have been taken to ensure the safety of employees in any position essential to be on site. Regardless of where you are working, technology to work effectively is provided on or in advance of your first day of employment.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer