Operations Manager E-commerce

About Soundbrenner

Making music is a superpower. By playing music, you can captivate a room, create unforgettable memories and even inspire the whole world.

At Soundbrenner, we make this superpower accessible to everyone. Our goal is to make music practice addictive. We do that by creating the world's best software and hardware tools for playing instruments.

So far, we have shipped over 110,000 wearables and are in music stores in over 30 countries. Our mobile apps are used by over 700,000 musicians every month. In 2021, over 800 years of music was played using our products. While we are proud of the progress we have made so far, we still consider ourselves at the very beginning of what is to come.

Join Soundbrenner today and build the future of music together with us.

Job Summary

As the Operations Manager at Soundbrenner, you will get to see how a modern tech startup operates from the inside. You will interact with various departments such as finance, logistics, manufacturing, supply chain management, office management, HR and customer support and hence get to know a wide variety of areas. As part of a small team, you will be able to take over real responsibility and gain in depth knowledge and practical experience in E-commerce operations.

Experience that we look for in the candidate:

• Inventory Management

  Track and manage stock level across warehouses, coordinate restocking, and monitor product availability.

• Supplier & Factory Coordination

  Work with manufacturing partners in China to ensure production timelines and quality standards are met.

• Product Returns

  Handle product quality issues and return management

• Logistics & Fulfillment

  Liaise with global 3PLs and shipping partners to coordinate B2C and B2B deliveries, returns, and order accuracy.

• E-commerce Platform Operations

  Oversee day-to-day operations on platforms like Amazon, Shopify, and other web stores. Handle listings, order flows, and exceptions.

• Customer Support Coordination

  Assist our support team in resolving shipping and order-related escalations.

• Reporting & Admin

  Prepare monthly accounting and inventory reports, manage purchase orders, and track KPIs related to logistics and cost-efficiency.

• Office & Administrative Management

  Support day-to-day operations at our Hong Kong HQ including vendors, purchases, and facilities.

What we are looking for in the ideal candidate:

• 2–4 years of experience in e-commerce operations, logistics, supply chain, or similar roles
• Fluent in English and able to communicate with suppliers and partners across geographies
• Hardworking, self-learner, individuals with a “Get things done” attitude
• Ability to process large amounts of information in different fields of subjects
• A natural organizer who can juggle deadlines, suppliers, and cross-functional tasks without missing a beat
• Great with details and systems—whether it's spreadsheets, dashboards, or ERP tools
• Able to work with tools like Shopify, Amazon Seller Central, Excel, Notion, and accounting platforms like Xero or QuickBooks
• Tech-savvy and comfortable adopting new software tools quickly
• Bonus points if you play an instrument, love music gear, or follow the music industry.

What is special about working at Soundbrenner?

• Ownership & Impact

  This is not a cog-in-the-wheel role. You’ll own your function and be trusted to drive results independently.

• Start-up Energy

  Small team, fast feedback loops, and lots of learning by doing. You’ll work closely with the founders and get to shape how we grow.

• Growth & Learning

  Take on new challenges, expand your responsibilities, and grow into a leadership role as we scale.

• Meaningful Work

  The tools we build empower musicians all over the world. You'll work on something that inspires and matters.

To apply, send your CV to jonathan@soundbrenner.com