Operations Executive

We are looking for talent to join us at our Quarry Bay office. Priority Pass is the original and market-leading airport experiences programme which provides travellers access to over 1300 lounges and airport experiences in over 650 airports across 148 countries, including a growing number of airport dining and spa offerings worldwide. Our membership programme is backed by almost 30 years of experience and during this time we have offered millions of Members an enhanced airport experience. Our continued investment and dedication to the customer experience means we remain number one.

We are offering......

• Hybrid work arrangement (work from home/office)
• 15 to 18 days Annual Leave
• 16 weeks Maternity / 14 days Paternity Full Paid Leave
• Discretionary Bonus
• Free Priority Pass Membership (unlimited Airport Lounge access)

About this role......

• Act as the first contact point with airport lounges within APAC region with a focus on China market and provide support on the daily operations
• Responsible for the onboarding of new airport lounges
• Conduct trainings to lounges when necessary
• Handle complaints, disputes, and enquiries in line with the company requirements
• Provide administrative support to lounge operations including but not limited to card reader support and resolution, lounge stationeries (e.g. banners, desk stands) stock control, record of visits vouchers/paper rolls supplies, and welcome packs to lounge
• Responsible for monthly lounge visit billing and lounge related issues
• Compile best practice guides to lounges
• Responsible for the installation and configuration of handheld devices, and trouble shoot the devices when there is problem on the hardware or software
• Monitor system performance and troubleshoot when required
• Coordinate closely with London office on all lounge programs
• Develop and maintain good relationships with lounge operators
• Compile reports, and maintain records on system and files in a timely manner
• Perform any ad-hoc assignments as assigned by supervisor

You might fit for the role if you have......
 

• Diploma or above in business administration or related discipline
• Minimum 2-3 year working experience, preferably in airline and travel industry
• Excellent command of written and spoken Mandarin and English
• Proficient in WeChat
• Excellent communication and problem-solving skills
• Proactive, detail-minded and able to work multi-task in a fast-paced environment

If you are interested in the roles and willing to take up new challenges, please send full resume with latest and expected salary by clicking Apply Now.

To learn more about us, please visit our website at https://www.prioritypass.com/en

Personal data collected will be treated in strict confidence and used only for recruitment-related purpose. Applicants who have not heard from us within four weeks may consider their applications unsuccessful. All personal data will be destroyed after 12 months.