Manager – Business Excellence

Responsibilities

• Own customer business implementation projects in global capacity for freight forwarding solutions, including airfreight, sea freight, road freight and rail freight.
• Ensure a total operations and system solution mapped with cross-functional teams (Operations, IT, legal etc.) to exceed internal stakeholders and customer expectations.
• Translate customer requirements into SOPs effectively to ensure a zero-defect implementation.
• Provide business requirements to ITS to facilitate eSolutions development and, co-ordinate with IT, operations and customer for SIT, UAT, bugs fixing, deployment and post-deployment hyper-caring.
• Engage, manage and track status of project activities, change request, deliverables and resources availability with timely risk pre-alert.
• Communicate with key stakeholders and customers, produce weekly progress updates.
• Conduct trainings to operations and external parties on SOP/eSOP.
• Post-implementation support to coah stations compliance to SOP/eSOP.
• Facilitate the KPI measurement and regular business review setup for the account owner can keep the business up and running.
• Initiate customer programs to enhance services quality, resolve persistent KPI / services failure, support customer EDI integration.
• Lead global initiatives of process standardization and continuous process improvement for deployment in regions and countries.

Requirements

• Degree holder in Engineering, Logistics, Supply Chain Management or related disciplines
• At least 5 years solid operational, key account management experience or, project management experiences in freight forwarding industry
• Customer business or system implementation experience in logistics industry is a plus
• In-depth understanding of worldwide sea/air/road freight operations and supply chain automation
• Strong analytical skills, structured thinking ability, detail-minded and good interpersonal skills
• Ability to see the bigger picture both from commercial/customer and operational/internal perspectives
• Ability to work with stakeholders at all levels of the business and customer organizations to drive for progress
• Capable of communicating and collaborating with stakeholders/working partners of different countries/regions, backgrounds, cultures and roles
• Strong business acumen and agile in change management
• High degree of accountability, results driven and get things well done mindset
• Able to work in a fast-paced environment and confidence to be performing strong
• Good command of spoken and written English, Mandarin and Cantonese
• Proficiency in MS Office
• Knowledge to CargoWise, SAP or TRAX systems is a plus
• Business Travel is expected

If you have the energy and qualifications to add to our velocity, Please visit KLN Company Webpage to apply or send your CV with your present and expected salary to Human Resources & Administration Department by clicking Quick Apply.

We are an equal opportunity employer and welcomes applications from all qualified candidates. All personal data will be kept in the strictest confidence and will be used for recruitment purpose only. All applicants maybe considered for other suitable positions in KLN Logistics Group Limited. All personal data of unsuccessful candidates will be destroyed.