Lead Agent-Air Import Operations

Job Description

• To have sales visit and make phone calls to customer for service review.
• To prepare SOP for specific customers.
• To generate Tonnage Report and Service Failure Report.
• To handle transhipment.
• To maintain and update quotation database in SISW.
• To answer rate inquiry, ie, quote local charges, special rates.
• To act as a c.fit specialist in Air Import Operations.
• To acts as a team-leader to extend assistance to subordinates if necessary.
• To review and authorize correct freights release to respective customer.
• To take up additional tasks as required to meet the Company’s needs.

Qualifications

• University graduate in 1-2 years relevant experience, or certificate/diploma or Formal Secondary School graduate with over 3 years working experience in freight forwarding industry.
• Fluent in written and spoken English.  Mandarin is an asset.
• Good communication and customer service skills.
• Possess strong interest to pursue long term career in the logistic solutions industry
• Proficient PC knowledge