Knowledge & Performance Officer

Key Responsibilities:

1. Knowledge Management Strategy Implementation

• Implementation Support: Translate the strategic vision into actionable knowledge management and development initiatives and execute them effectively.
• Needs Assessment: Conduct thorough needs assessments to identify knowledge gaps and training requirements across different departments and regions.
• Change Management: Lead change management initiatives for smooth system adoption and process improvements.

2. System & Content Management

• Learning Management System (LMS) Administration: Manage and maintain the company's LMS, including content creation, user management, course administration, and reporting.
• Content Development & Curation: Create and curate engaging and effective learning content, including training materials, manuals, videos, and knowledge base articles, tailored to different audiences and learning styles. This will include content related to warewashing machines, detergents, and other company products and services.
• Standardisation & Best Practices: Develop and implement standardised processes and best practices for knowledge management, ensuring consistency and quality across all regions.
• Documentation: Maintain accurate and up-to-date documentation of training materials, knowledge base articles, and other learning resources.

3. Training Delivery, Performance Optimisation & Stakeholder Collaboration

• Training Delivery & Facilitation: Design and deliver training programs and workshops, both online and in-person, to ensure employees have the necessary knowledge and skills to perform their roles effectively.
• Knowledge Sharing & Collaboration: Foster a culture of knowledge sharing and collaboration across the organisation by implementing tools and platforms that facilitate communication and knowledge exchange.
• Performance Measurement & Analysis: Track and analyse key performance indicators (KPIs) to measure the effectiveness of knowledge management initiatives and demonstrate their impact on business outcomes. This includes measuring the impact on sales, customer satisfaction, and operational efficiency.
• Continuous Improvement: Continuously evaluate and improve knowledge management processes and tools to ensure they remain relevant and effective. Stay up-to-date with industry trends and best practices in knowledge management and learning & development.
• Stakeholder Management: Collaborate with various stakeholders, including department heads, subject matter experts, and regional managers, to ensure that knowledge management initiatives meet their needs and support their objectives.

Qualifications:

• Education: Bachelor's degree in a related field (e.g., Education, Business, Information Management, or a related technical field).
• Experience: Proven experience in knowledge management, training, or learning and development, preferably in a related industry (e.g., cleaning solutions, hospitality, equipment and appliance agents, or manufacturing).
• Technical Skills: Experience with Learning Management Systems (LMS) administration and e-learning development tools.
• Instructional Expertise: Strong instructional design and facilitation skills.
• Communication: Excellent communication, interpersonal, and presentation skills.
• Analytical & Collaborative: Ability to work independently and as part of a team, with strong analytical and problem-solving skills.   
• Language Proficiency: Fluency in written and spoken English and Cantonese/Mandarin
• Multi-cultural Awareness: Experience working in a multi-cultural environment is a plus.

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.