Guest Relation Officer

Responsibilities:

• Handle customer enquiries with reasonable response time and coordinate with other teammates for follow up
• Arrange booking with customer and follow-up with customer closely
• Handle the payment at cashier counter and daily payment clearance to ensure all transactions are clear
• Prepare daily reports of daily operations and status follow up
• Manage the inventory of consumables in reception for the customers
• Handle ad hoc projects as assigned

Requirements:

• DSE or above with minimum 2 years relevant experience, preferably in customer service/ cashier/ teller, experience in retail industry is an advantage
• Good telephone manner and customer oriented
• Good problem solving skills, attention to details
• Good communication in English and Chinese
• Good working attitude and good team player
• Fast and accurate typing skills with proficiency in MS Office and Chinese word processing

Working Hours : Monday - Saturday (5 working days per week, On Shift)

Working location : Chai Wan