Customer Services Representative (Contact Centre)

Location: Kowloon Bay, Hong Kong

In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

We give you a world of potential

We are currently recruiting for a Customer Services Representative in our contact centre reporting to the Senior Manager, Investor Services Team.

A role you will love

As a Customer Services Representative, you will handle telephone enquiries, answer enquiries from shareholders, investors, market intermediaries, employee share plan participants by phone based on relevant database and information. You will also have to arrange to send relevant instruction forms to shareholders by email, fax, or by post upon request.

In addition, you will escalate complaints to relevant parties for further investigation and handling. There will be work-life balance and no over-time work required in this role.

What will you bring to the role?

You will bring some working experience, ideally in a contact centre. You will have excellent interpersonal and communication skills with a pleasant, patient and commitment personality with the ability to work independently.

In addition, it would be ideal to have basic knowledge of HK stock markets and/or employee share plans.

Other key skills required for the role include:

• Secondary School or above

• Good command in spoken Cantonese and Mandarin.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub. #LI-Onsite/#LI-DW1

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with 14,000+ employees across 22 different countries delivering expertise to over 25,000+ clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.