Customer Due Diligence Specialist

Location: Wanchai, Hong Kong

In this position, you'll be based in the Wanchai office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

A new opportunity for a Customer Due Diligence Specialist to join our Plans business has risen. Computershare Plan Managers is the largest global provider of employee equity administration solutions with over 35 years of experience in 170 countries. Computershare Plan Managers Asia is the largest provider of Employee Share Plan management services in Hong Kong and China and currently counts amongst 250+ of the most influential publicly listed Clients companies as clients where we manage all aspects of their Employee Share Plan.

A role you will love

With the successful establishment of our business in HK/China, we are looking for an enthusiastic and dedicated person to join our Customer Due Diligence and Project Implementation Team as a Customer Due Diligence Specialist and mainly support customer due diligence related tasks.

The Customer Due Diligence and Project Implementation Team mainly oversees customer due diligence, the implementation of employee share plans for HK, US, SGP-listed, A-share and pre-IPO companies. In addition, they will be responsible to implement new processes and tools whilst providing ongoing support to internal client service, operation teams and external clients.

Some of your key responsibilities will include:

• Facilitate the customer due diligence (CDD) processes, including new client onboarding, triggering event and periodic review

• Navigate public databases and internal systems to identify & verify due diligence information

• Stay current on regulatory changes, industry best practices, and emerging trends in AML and KYC to ensure ongoing compliance and process improvement.

• Provide guidance and support to front-line staff on CDD procedures, documentation requirements, and regulatory obligations.

• Participate in effective communications with client

• Co-operate with colleagues (compliance/risk/audit) around the globe in addressing relevant client needs

• Identify missing CDD documentation and remediate as appropriate

What will you bring to the role?

You will have 1-2 years of experience in customer due diligence and have client facing exposure preferably in a professional services field or within the financial services sector. You will be attentive to detail with strong analytical and problem-solving capabilities.

Other key skills required for the role include:

• Attention to details, analytical and problem-solving capabilities

• Good team player

• Strong client orientation and work ethic

• Strong influencing and negotiation skills

• Time management skills and the ability to prioritise workloads

• Excellent communication skills with a good command of English, Cantonese and Mandarin

• Knowledge of Microsoft software (Word, Excel, PowerPoint) and Chinese word processing

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub. #LI-Hybrid #LI-DW1

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with 14,000+ employees across 22 different countries delivering expertise to over 25,000+ clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.