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Guest Services Officer - Outlet 客務款接主任 - 餐廳
Grand Hyatt Hong Kong
Posted 3 days ago
Wan Chai
1 year(s) work experience
Dental insurance / Five-day work week / Life insurance / Medical insurance / Bonus / Staff discount / Meal allowance / Promotion opportunities / On-the-job training / Tips / Marriage leave / Paternity leave / Free duty meal / Compassionate leave
Job Highlight
Job Description
• To handle guest enquiries either by telephone or in person in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks.
• To make table reservations and thereby effectively control and maximize the flow of guests.
The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.
| Job Function | |
| Work Location | Wan Chai |
| Benefits | Dental insurance / Five-day work week / Life insurance / Medical insurance / Bonus / Staff discount / Meal allowance / Promotion opportunities / On-the-job training / Tips / Marriage leave / Paternity leave / Free duty meal / Compassionate leave |
| Education |
Form 3
|
| Skills | Problem-solving / Communication / Teamwork |
| Spoken Language | Intermediate Cantonese / Intermediate English / Intermediate Mandarin |
| Written Language | Intermediate English |
| Employment Type | Full Time |
| Industry | Hospitality / Catering / Club |
