Manager / Senior Manager, Service Field

The Manager / Senior Manager, Service Field is responsible for leading and managing a team to ensure the service field activities for the assigned key accounts are carried out effectively in accordance with the Company’s standards, code requirements and contract requirements.

Job responsibilities:

• Plan, organize and manage a team to execute maintenance contracts and repair contracts for the assigned area in accordance with the Company’s standards, code requirements and contract requirements.
• Drive field quality, code compliance and safety to achieve customer satisfaction and to support business growth.
• Manage cost through effective and efficient allocation of resources, including manpower, equipment, and materials etc.
• Establish and maintain good relationship with customers and ensure effective communication and quick response to customers regarding any enquires/complaints.
• Execute and implement Company’s policy and government regulations on Environmental, Health and Safety to ensure the related policy, regulations and precautions are being enforced.
• Develop and implement improvement initiatives on employee safety, code compliance, quality and cost management.
• Coach and develop a team of diverse employees to become a professional and high performing team.
• Engage the team to build strong teamwork and support field team to resolve any challenges so as to achieve job satisfaction
• Liaise and coordinate with other sections / department to ensure the service activities are operated smoothly.

Job requirements:

• Bachelor’s degree in engineering or a related discipline
• At least 10 years’ relevant working experience in the lift industry with 5 years’ leadership experience
• A Registered Lift/Escalator Engineer preferred
• Strong leadership skill with ability to develop and lead a diverse team
• Passionate in driving continuous improvement and taking up new challenges
• Strong customer-centric mindset and business acumen
• Able to cope with pressure with excellent influencing skill
• Proven technical knowledge and skill with strong problem-solving skill
• Proficient in both written and spoken English, Cantonese, and Mandarin

We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (*** Employee Scholar Program up to $160,000/ person for each degree***) 

Website: http://www.otis.com/ 

Information provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.

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