Medical Centre Supervisor

Responsibilities:

• Monitor and review the daily operation of medical centre;

• Lead and train team members on customer service, handle inbound calls from both internal and external customers for general inquiries included but not limited in medical cards and insurance matters

• Manage patients’ medical card / insurance benefits-related administrative and clerical tasks, including eligibility check, obtain pre-approval, medical vouchers handling and claim forms

• Maintain and perform a high standard of customer care;

• Supervise staff in medical centre, update and follow-up emergency cases  

• Arrange duty shift (roster) for staff;

• Review and update the operation objectives, policies and plans;

• Familiar Medical Card/Insurance Cards is a plus

Requirements:

• Minimum 5-years’ of solid experience in medical field and clinical management;

• Strong communication and customer service skill;

• Good command of both written and spoken Chinese & English, Mandarin is a MUST;

• Good PC skills (MS Word, Excel, Chinese word-processing);

• Able to work under pressure and create a harmonious team working environment;

We offer attractive remuneration package, includes 5 days work commensurate to the right candidate. Interested parties please apply with full resume to Human Resources & Administration Department, by email.

* Only shortlisted candidates will be notified. All information collected will be kept strictly confidential and for recruitment-related purpose only.