System Engineer

 Key Responsibilities:

• Manage the school's IT service ticketing system, handling technical support requests from faculty, staff and students
• Resolve technical issues promptly and efficiently, adhering to established Service Level Agreements (SLAs)
• Generate and analyze IT support request statistics, providing regular reports to management
• Provide comprehensive IT technical support for various school events
• Maintain accurate inventory records of all school IT equipment and implement and manage the asset lifecycle from deployment to disposal
• Collaborate with internal clients on the formulation of material/service specifications and provide advice to internal users in the evaluation and selection of suppliers
• Perform root cause analysis and escalate complex issues to higher-level support teams if necessary

Qualifications:

• Bachelor’s Degree holder in computing/Information Technology or related field
• A minimum of 1 year helpdesk and hands-on support experience with PC, Mac, servers and network
• Good understanding of network/server-side infrastructure
• Experience with MacOS, iOS, WindowsOS, Windows Server, Microsoft Office 365, Active Directory
• MCSE/CCNA and related professional certificates is preferred
• Familiarity with IT security principles and data protection best practices
• Experience in major projects such as large-scale network deployment, cloud computing solutions, or security audits for schools will be considered a plus
• Good interpersonal skills and excellent verbal/written communication in both English, Chinese Cantonese and Mandarin
• Proficiency in leveraging AI and automation processes to improve work efficiency is preferred
• Capable of working in a fast-paced and dynamic environment. Good time management skills and the ability to handle multiple tasks simultaneously
• Self-motivated and proactive
• Strong problem-solving and analytical skills
• Excellent skills in providing customer service support and a team player with a strong customer service orientation
• Strong organizational skills and keen attention to detail
• Language proficiency is a MUST for this position.

Interested parties please send us your detailed resume including current and expected salary by clicking "Apply Now".

(Personal data provided by applicants will be treated in strict confidence and used for recruitment purposes only. Applicants who does not receive a response within 2 months may consider their application unsuccessful. All applicants may be considered for other suitable positions with the Foundation and will be deleted from our records after 6 months from the date of application.)

We are committed to safeguarding and promoting the welfare of all the students in our care and expect all applicants to share this commitment. We align our recruitment practices to the recommendations of the International Task Force on Child Protection. Before any appointment is confirmed, we implement effective recruitment practices which include: interview, identity check, criminal record check and character/professional references.  All teachers and other adults working at YCYW schools are expected to read and comply with our Child Protection Policy and Procedures and our Adult Code of Conduct for Working with Students.