Japanese Speaking Business Service Payroll Role

Role Description

This is an exciting opportunity for candidates who thrive in a dynamic and fast-paced business process outsourcing (BPO) environment.

The role involves managing client relationships and overseeing all aspects of payroll operations, employee benefits, and HR-related matters for clients across multiple countries, with a strong focus on Japan-based subsidiaries of global companies.

You will be responsible for managing payroll operations, client relationships, and team collaboration to ensure high-quality service delivery. The position offers a clear growth path, with opportunities to deepen technical expertise, lead teams, and drive process improvements in a global consulting setting.

You will collaborate closely with internal teams, external partners, and advisors to ensure seamless service delivery and high-quality payroll outcomes.

Comprehensive on-the-job training will be provided for Japan and other country-specific payroll processes, local regulations, and system operations. This position is ideal for professionals who are confident in client communication, leadership, and project management, and who are eager to deepen their technical and consulting expertise.

Responsibilities

Specific duties and responsibilities include, but are not limited to, the following:

• Receiving salary and employee data from clients, entering it into the payroll system, and performing payroll calculations within established timelines.
• Managing onboarding and offboarding processes, including collecting employee details, handling insurance registration/deregistration, and submitting required documents to authorities.
• Respond to client queries across payroll, benefits, and HR-related matters within established target timelines, communicating via email, phone, and online meetings.
• Acting as the primary point of contact for assigned clients on payroll, employee benefits, and HR-related matters, providing practical and business-focused solutions.
• Overseeing the full payroll cycle and ensuring accurate and compliant service delivery across payroll and benefits processes.
• Guiding and reviewing the work of team members to ensure accuracy, compliance, and alignment with statutory requirements and client policies - senior level
• Leading and contributing to continuous improvement projects within the payroll service team - senior level
• Collaborating with external vendors and partners to ensure timely and accurate processing while maintaining awareness of local requirements - senior level
• Serving as the escalation point for critical payroll issues, managing communication and resolution effectively with clients and partners across global locations - senior level

Required Qualifications

Skills and Experience

• Bachelor’s degree or equivalent qualification/business experience.
• At least 2-5 years of working experience, preferably in payroll , accounting, finance, or shared services (SSC) or BPO environments.
• Experience in client relationship management and/or people management is advantageous for more senior responsibilities.
• Business-level proficiency in English and Japanese, with strong reading and writing skills in both languages; ability to read and write Chinese characters is also required.
• Proficiency in MS Office applications (Excel, Word, PowerPoint, and Outlook).

Personal Attributes

• Self-motivated with strong attention to detail and excellent organizational, time management, and prioritization skills.
• Ability to manage multiple tasks under strict deadlines while maintaining a high standard of work.
• Customer-oriented with great communication and interpersonal skills.
• Skilled in team resource planning and fostering a collaborative, high-performance culture.
• Highly adaptable, with a proactive approach to continuous improvement and service excellence.
• Ability to thrive in a fast-paced, international consulting environment.