Client Success Assistant, Greater China - Corporate Travel

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

Trip.Biz is the leading Travel Management Company (TMC) in Asia, specializing in enabling enterprise, organizations and travel partners around the region to make informed and cost-effective bookings for corporate travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction and administrative platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Trip.Biz is a subsidiary of Trip.com Group Limited (Nasdaq: TCOM; HKEX:9961)

The Client Success Assistant works within the ecosystem of Trip.Biz to build the rapport from client's stakeholders with Trip.Biz through the process of manage the client's experience with Trip.Biz product and service. Given the focus to ensure the clients are optimizing the Trip.Biz products and service to receive the highest return. Through the process of onboarding and communicating with clients, gathering and delivering information between different teams as well as tracking and optimizing customer metrics.

In this Role, you'll get to

* Assist the Trip.Biz Hong Kong Client Success Team to facilitate the process of client onboarding, client maintenance and ad-hoc request

* Assist to analyze the customers' behavior by using the Trip.Biz market intelligence and reporting tools

* Coordinate with internal stakeholders to facilitate the job tasks and special projects

* Prepare business report for Client success team

* Assist the Client Success team with general administrative tasks.

What you'll Need to Succeed

* Bachelor's degree or equivalent practical experience.

* 1 year or above of experience in travel related field is preferrable

* Ability to speak and write English and Mandarin fluently is preferred due to business needs

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more?

* Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

* Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

* We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

* We encourage flexible work arrangement

* Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click[1] the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click [2] the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!

References

Visible links

1. https://www.youtube.com/watch?v=w4D31J3atps

2. https://www.youtube.com/@TripcomGroup