Service Administrator/Coordinator

We are seeking a dedicated Service Administrator/ Service Coordinator to fulfill a pivotal role in our team. The ideal candidate will be responsible for a range of administrative and operational tasks to ensure the smooth running of our service operations.

Job Specifications :

• Prepare service quotations including inspection, maintenance, and spare parts requirements.
• Document all service records by scanning and filing.
• Facilitate service activities between internal and external parties, such as service appointments, payment follow-ups, and spare parts requests, to ensure efficiency.
• Generate daily service reports including new case registrations, confirmation receipts, case progress updates, and on-job schedules to track service activities.
• Handle incoming calls and emails from customers regarding service inquiries, providing timely and accurate responses to ensure customer satisfaction.
• Assist in ad-hoc tasks as assigned by supervisors to support various operational needs and maintain workflow efficiency.

Requirements :

• Diploma or above
• Minimum 3-year working experience in admin/sales/customer service field
• Good command of computer skills such as Windows, and MS Office, knowledge in any CRM is an advantage
• Good telephone manner and communication skills
• Customer-Oriented, friendly, supportive, and cooperative characteristics are highly preferrable