Key Account Manager

·       Act as the primary point of contact and build long-term relationships with the designated key accounts within his/her portfolio.

·       Participate in annual tender negotiation and ensure fulfilment ratio once contract has been established

·       Handling of Key Accounts in both BCO & IFF segments

·       Develop a trusted advisor relationship with key accounts stakeholders

·       Maintain regular meetings with customers to review performance against commitment. Provide timely and adequate response and follow up for all customer commercial issues across different trade and countries

·       Enhance customer satisfaction by timely and successful delivery of our services and solutions according to customer needs and objective

·       Prepare periodic customer reports and performance analysis, and perform customer presentation

·       Maintain & record sales activities, account updates & sales lead through LISA CRM / NOVA

·       Identify business opportunities with customers (e.g. OOG, Reefer, intermodal, etc.)

·       Regular update on customer feedback and market intelligence to trade and management

·       Promote CMA CGM Value Added Service as per group strategy

·       Any ad hoc projects assigned by Dept. Head

Requirements: 

·       University Degree or above in Business Administration/ Logistics / Marketing or related disciplines

·       at least 6 years’ sales & marketing experience in shipping/ logistics industry

·       Excellent in customers' socializing and interpersonal skills

·       Good at spoken English and Mandarin

·       Good at computer knowledge and skills

·       For less experience, will consider as Assistant Key Account Manager

Immediately available is highly recommended