Ecommerce Operations Specialist

Responsibilities:

• Plan, design, and schedule EDM campaigns, including visual creation on Canva.
• Create eye-catching campaign visuals (EDMs, banners, social ads); knowledge of MidJourney, Nano banana, other AI tools is a plus.
• Manage website content updates, homepage features, and collection pages on Shopify.
• Support the Marketing Executive during campaigns by updating homepage content and product bundle uploads in peak seasons.
• Upload and maintain product listings (images, descriptions, pricing, attributes) on Shopify.
• Process daily orders, returns, refunds, and exchanges.
• Handle customer enquiries and provide excellent service using Customer Service platforms.
• Handle mainland e-shop platforms such as Xiaohongshu (XHS), Douyin, and Tmall (product upload, inventory, logistics, etc.).
• Coordinate shooting samples (borrowing, tracking, and returning to warehouse).
• Cross-check and proofread Traditional Chinese (ZH) and English (EN) content on websites.
• Prepare weekly sales reports in Excel and performance reports for EDMs and social media (including China platforms).
• Liaise with warehouse/logistics to ensure smooth fulfillment and stock accuracy.
• Escalate any operational issues.

Requirements:

• Bachelor’s Degree holder with 3-4 years’ working experience in e-commerce, B2C online channels, or digital marketing field.
• Proficiency in Canva; a strong eye for design and imagery, with a keen interest in fashion and arts
• Familiarity with EDM platforms such as Klaviyo or Mailchimp for campaign creation and scheduling.
• Familiarity with Shopify (or similar platforms).
• Strong Excel skills (reporting, basic analysis, charting).
• Familiarity with AI creative tools (MidJourney, Nano Banana, other AI tools etc) is an advantage.
• Detail-oriented, organized, and reliable — with strong language sense for content checks.
• Customer-focused, with problem-solving skills.
• Bilingual in English and Chinese (written & spoken).