Apply Now
Customer Success Executive
Azeus Systems Ltd
Posted 1 day ago
Not Specified
0 year(s) work experience
Job Highlight
Job Description
Responsibilities:
- Managing and growing relationships with key customers, acting as their primary point of contact.
- Gathering customer feedback and communicating product improvement suggestions to the development team.
- Collaborating with internal teams to address customer feedback, resolve issues, and ensure the smooth delivery of products and services.
- Identify upselling and cross-selling opportunities to expand customer use of the company’s products and services.
- Oversee the customer lifecycle management and identify areas for optimisation.
- Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage.
Requirements:
- Bachelor’s Degree or equivalent experience in Business, Sales, Customer Success, Communications, or a related field.
- At least 1 year of experience in customer success, account management, or customer service roles.
- Experience in managing large enterprise-level accounts, customer retention, and upselling strategies.
- Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.
- Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.
- Strong organisational and time management skills, with the ability to manage multiple accounts and priorities simultaneously.
- Solid negotiation skills to handle complex customer accounts.
- Multilingual abilities, especially in regional languages. Excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.
- Fluent in Cantonese and English. Putonghua will be a bonus.
Job Function | |
Work Location | Not Specified |
About company
Azeus Systems Ltd