Upper School Administrator

Harrow International School Hong Kong is the first international boarding and day school in Hong Kong. It is the third school in the Harrow family of schools in the Asia region and provides a British education from Early Years to Year 13 in custom-built facilities in a stunning location in Hong Kong. The School combines elements of educational philosophy, practice and traditions from Harrow School in London with the international mindedness of a diverse pupil body in Hong Kong. Having opened in September 2012, the School roll is currently around 1600 and the school achieves the best results in Hong Kong at A-level and GCSE.  Since 2020, Harrow Hong Kong has featured as one of the top 150 Schools in the World, top 10 Schools in Asia and one of the leading schools in Hong Kong according to the Spear’s and CARFAX Index. Harrow Hong Kong is, however, about much more than academic results and our pupils excel in music, drama, sport and art as well as service and charity work. Our pupils go on to some of the top universities across the world including Oxford, Cambridge, Imperial College London, Durham University, University of Exeter, The University of Edinburgh, Harvard, Stanford, Yale, Princeton University, UPenn, UC Berkeley, The University of Hong Kong and Tsinghua University.

Job Purpose:  Being part of a vibrant team dedicated to provide exceptional services to pupils, parents, and academic staff. This role is essential to the School’s operations, requiring a service-mind, efficiency at work, and strong communication skills.

Start Date:As soon as possible

Tenure:Full time, permanent

Job Description

• Serving the Upper School reception area and providing quality customer service to all visitors, pupils and parents, and handling telephone and email correspondence from parents and external parties
• Handling day to day administration and operations of the Upper School Office such as data entry, filing, and handling lost and found property
• Assisting and producing various spreadsheets, labels, paperwork and laminating documents required for Upper School activities and events
• Managing and maintaining stationery stock for the Upper School Office
• Assisting and providing logistical support to the Upper School teachers for different meetings and events, including but not limited to venue reservation, catering arrangements, etc.
• Monitoring and maintaining attendance records throughout the entire school day, including tracking pupil lateness and absences. Ensure timely updates to the School database (e.g. iSAMs) to reflect accurate attendance data for all pupils.

• Working in close liaison with the Upper School Manager on any ad-hoc tasks requiring support, ensuring timely and accurate completion. This includes adapting to changing priorities and collaborating with team member to meet project goals effectively.

Other responsibilities:

• Implementing safeguarding procedures at the School
• Undertaking duties as the Head of School or a designated representative may reasonably request.

Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified. The post holder will be expected to comply with any reasonable request by the line manager to undertake work of a similar level that is not specified in this job description. This job description may be amended at any time following discussion between the line manager and member of staff, and will be reviewed annually.

Harrow Hong Kong is fundamentally committed to safeguarding the children in our care and their welfare is our top priority.

All adults in the School community are expected to follow its Child Protection procedures and are required to undertake safeguarding checks.

Harrow Hong Kong reserves the right to recruit at any stage during the selection process.

Person Specification

Qualifications:

Higher diploma or above

Skills:

• Excellent communication skills in English, Cantonese and Mandarin
• Excellent organisational, administrative and IT skills
• Good interpersonal skills with positive and courteous manner
• Proven problem solving skills and ability to multi-task
• Computer literate

Experience:

• A minimum of 2 years working experience in the same or similar line of work. Experience in a school setting or familiar environment is preferred but not essential
• Experience working in a multi-cultural environment would be an advantage

Personal Qualities

• High levels of personal and professional integrity
• Ability to exercise discretion and confidentiality
• Ability to work as part of a team and independently
• Organised and strong attention to details
• Customer-oriented and a professional approach to internal and external stakeholders at all times
• Personal warmth to gain the confidence of pupils, staff and parents

Attitudes

• Self-motivated, with good sense of responsibility
• Proactive and a positive ‘can do’ approach in all aspects of the role
• Collaborative approach to team working, both internally and with external vendors
• Flexible, diligent, positive and enthusiastic
• Eagerness and willingness to learn and develop new skills, as required by the role
• High levels of personal presentation, integrity and communication skill

All applicants should have in place the right to work in Hong Kong

Application deadline: 18 May 2025 (The School will review applications on a rolling basis. Please apply immediately.)

Interested candidates please click the “Quick Apply” button or complete the application form on the Online Application Portal via https://career.aisl-edu.com/. Personal data provided by job applicants will be treated in strict confidence and used strictly for recruitment purpose only. Only short-listed candidates will be notified.