Supervisor, Customer Services

What you'll be doing

• Supervise and manage a team of customer service representatives to ensure high standards of service delivery
• Respond to and resolve complex customer inquiries and complaints in a timely and efficient manner
• Identify opportunities to improve customer satisfaction and implement process improvements
• Liaise with other departments to coordinate customer-related activities and ensure seamless service
• Provide training and mentoring to customer service team members to develop their skills and knowledge
• Monitor and report on key performance metrics to track team and individual progress
• Collaborate with the management team to develop and implement customer service strategies

What we're looking for

• 5+ years of experience in a customer service supervisory role, preferably in the Retail/FMCG sector
• Strong interpersonal and communication skills with the ability to build relationships with customers and stakeholders
• Excellent problem-solving and decision-making skills to handle complex customer issues
• Proficient in Microsoft Office
• Excellent command of written and spoken English and Chinese

We offer

• Competitive remuneration package
• Great training and development opportunities
• Group medical insurance with dependent coverage
• Accident & Life insurance

About us

XH Supply Chain Management (Hong Kong) Limited is a leading provider of end-to-end supply chain solutions. Our team of passionate and dedicated professionals is committed to delivering innovative solutions that create value for our customers.

If you are excited about this opportunity and ready to join our dynamic team, please apply now.