(Senior) Administrative Officer

Job Duties:

- Maintain and update client records in the CRM system, ensuring accuracy and completeness of all data.

- Track client needs, issue reminders for deadlines, and coordinate meeting details to support the team's workflow.

- Coordinate schedules and align needs with tutors and B2B partners to support client programs and ensure smooth collaboration.

- Assist in preparing and quality-checking applications for universities, competitions, extracurricular courses, and internships, ensuring timely submission through relevant systems.

- Handle additional administrative tasks as needed to support the team and overall operations.

- Serve as a secondary point of contact for Mandarin-speaking clients, responding to basic inquiries and providing updates on client progress.

- Schedule consultation sessions and prepare relevant documents and materials ahead of meetings.

- Communicate professionally with clients in Mandarin and English to ensure clarity and a positive experience.

Requirements

- Bachelor’s degree or equivalent experience in administration, client services, or a related field.

- At least 2 years of experience in administrative or client-facing roles (education consultancy experience is a plus).

- Bilingual Proficiency: Fluency in Mandarin. Good command of English and Cantonese is an advantage.

- Exceptional organisational ability to manage schedules, documents, and deadlines with precision.

- Attention to Detail: Strong ability to ensure accuracy in documentation and application processes.