Sales Associate, Hong Kong International Airport

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 22,040 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores in 45 countries across the world.

We cordially invite qualified persons to join our retail team in the Hong Kong International Airport.

Responsibilities:

• Responsible for all sales activities in store within Hermès standards of image and services worldwide
• Identify customers' needs and develop client relationships
• Achieve sales target and maintain high level of customer service, product knowledge and operational procedures
• Build and maintain long-term relationship with customers by providing excellent customer experience
• Assist with inventory and special projects as needed
• Other duties as assigned

Requirements:

• Minimum 3 years relevant retail management or operations experience in luxury brands or in similar capacity
• Strong motivation towards becoming a Hermès Ambassador and providing excellent customer service
• Strong commitment towards teamwork and able to work in a fast-paced environment
• Excellent in presentation, interpersonal and communication skills
• Good command of Cantonese, English and Mandarin
• Able to commit working shifts, including weekend, nights and holidays