Retail Operations Manager

About the role

Lofty Limited is seeking a skilled and experienced Retail Operations Manager to oversee the day-to-day operations of our stores in the Causeway Bay Wan Chai District. As a Retail Operations Manager, you will be responsible for ensuring the smooth and efficient running of our retail locations, driving sales, and delivering an exceptional customer experience. This is a full-time, on-site role.

What you'll be doing

• Manage the overall operations of multiple retail stores, including staffing, inventory management, and budgeting
• Develop and implement strategies to drive sales, improve operational efficiency, and enhance the customer experience
• Oversee the recruitment, training, and development of store staff, ensuring they are equipped to provide excellent customer service
• Analyse sales data and financial reports to identify areas for improvement and implement corrective actions
• Collaborate with the marketing team to develop and execute in-store promotions and events
• Ensure compliance with company policies, procedures, and industry regulations
• Identify and address any operational issues or challenges in a timely manner
• Provide regular progress reports and updates to senior management

What we're looking for

• Minimum 5 years of experience in retail operations management, preferably within the Retail & Consumer Products industry
• Strong leadership and people management skills, with the ability to motivate and develop a high-performing team
• Excellent problem-solving and decision-making abilities, with a strong focus on continuous improvement
• Proficient in the use of retail management software and data analysis tools
• Demonstrable track record of driving sales growth and improving operational efficiency
• Strong communication and interpersonal skills, with the ability to liaise effectively with various stakeholders
• Familiarity with the local retail landscape and a deep understanding of consumer trends in the Causeway Bay Wan Chai District

What we offer

At Lofty Limited, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health and wellness package
• Generous paid time off and holiday entitlements
• Opportunities for professional development and career advancement
• Collaborative and supportive work environment
• Discounts on Lofty Limited products and services

About us

Lofty Limited is a leading retailer of high-quality home and lifestyle products, with a strong presence in the Causeway Bay Wan Chai District. Our mission is to provide our customers with exceptional products and unparalleled shopping experiences. We are a rapidly growing company with a focus on innovation, sustainability, and customer satisfaction. If you are passionate about retail operations and want to be part of a dynamic and ambitious team, we encourage you to apply for this exciting opportunity.

Apply now to become our next Retail Operations Manager!