Project Management Officer

Responsibilities

Job Duty

Project management & stakeholder communications:
End-to-end ITSM project implementation to operation & trouble shooting support related to ITSM initiatives.

Analyze and evaluate existing ITSM processes, workflows, and procedures to identify areas for improvement and efficiency gains. Identify gaps and propose solutions to enhance ITSM practices.

Training and Support:

Provide training and support to end-users & IT support on ITSM processes, tools, and best practices. Develop training materials, user guides, and knowledge articles to enhance user adoption and self-service capabilities.

Continuous Improvement

Monitor and evaluate the performance of ITSM processes and tools, identify areas for optimization, and propose enhancements to increase efficiency, user satisfaction, and overall service quality.

Requirements

• Bachelor's degree or above in Computer Science/Information Technology or related discipline
• 2+ years experience in IT project management, preferably in ITSM or related domains, hands on experience in Service Now related project will be an advantage
• Experienced in corporate's central IT team
• Sound knowledge in ITSM framework / PMP/ Agile
• Excellent command of written and spoken Chinese, and Mandarin
• Able to work independently, proactive, and a good team player