Part-Time IT Support & Administrative Assistant

IT Support Duties :

• Provide first-line technical support to end-users for hardware, software, and network issues.
• Troubleshoot problems with laptops, desktops, printers, and other peripherals.
• Assist with user account management, including setup and permissions in Microsoft 365.
• Install, configure, and update software applications
• Perform basic network troubleshooting for connectivity.
• Set up audiovisual (AV) equipment for meetings and presentations.
• Document technical procedures and solutions in the internal knowledge base.

Administrative Duties:

• Assist with the processing of invoices: receiving, verifying, and preparing for payment.
• Provide support to the management team with data entry, report preparation, and scheduling.
• Assist in the preparation and organization of meetings and company events.
• Other ad-hoc tasks assigned by management.

Required Qualifications & Skills:

• Proven experience in an IT support or help desk role.
• Prior experience with administrative tasks such as filing, data entry, or invoice processing.
• Strong knowledge of Microsoft Windows 10/11 and the Microsoft 365 Suite (Office, Outlook).
• Excellent problem-solving skills and a patient, user-focused approach.
• Superior organizational skills and meticulous attention to detail.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks independently and prioritize effectively during scheduled shifts.
• Discretion and confidentiality when handling sensitive information.