Operations Coordinator

About B&H Worldwide

The Global Institute of Logistics has named B&H Worldwide as the world’s Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards.  Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry

​

Our Mission

To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business.

​

Our Vision

To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.

​

Where to find more information about us:            https://bhworldwide.com/

​

The Opportunity

We are seeking an organised and proactive Operations Coordinator to join our team in Hong Kong. In this role, you will take a proactive role managing shipments from start to finish, ensuring timely delivery and exceptional customer service. You’ll work closely with internal teams, overseas offices, and customers to ensure smooth logistics operations.

​

Location: Cheung Sha Wan, Kowloon – Hong Kong

Line Manager: Assistant Manager

Working Pattern:Monday to Friday 8 hours per day and half day alternate Saturdays.

Flexibility to work shifts or extended hours may be required to meet operational needs.

​

Key Role Accountabilities

Shipment Coordination

• Coordinate and manage airfreight/logistics shipments end-to-end in line with customer deadlines.
• Liaise with customers, carriers, suppliers, warehouse teams, and overseas offices to ensure smooth operations.
• Monitor shipment progress proactively, identifying and resolving potential issues before they escalate.
• ​Ensure accurate and timely data entry and job management in CargoWise (or company systems).
• Provide operational support during shift or out-of-hours duties as required, ensuing continuity of service for time-critical shipments.

Customer Service & Communication

• Act as a daily point of contact for customers, providing timely updates on shipment status, delays, or changes.
• Respond promptly to customer inquiries and resolve operational issues professionally.
• Build trust with customers by delivering consistent, reliable service and proactive communication.
• Ensure professional communication and customer updates are maintained across all shifts and countries, where required.

Billing & Documentation

• Record supplier costs and customer tariffs accurately to support correct billing and profitability.
• Raise and issue invoices promptly upon proof of delivery (POD).
• Prepare and follow up on quotations, converting accepted quotes into live jobs.
• Resolve billing discrepancies and ensure documentation accuracy across all files.

Compliance & Safety

• Ensure all shipments comply with Hong Kong Customs & Excise regulations, aviation security protocols, and IATA Dangerous Goods requirements.
• Maintain awareness of CAD regulations and company compliance requirements.
• Report incidents or compliance concerns promptly.
• Complete and maintain required training certifications, including aviation security and DG awareness.

Problem Solving & Escalation

• Take ownership of operational issues, working to resolve them quickly and effectively.
• Escalate urgent or complex matters to the Operations Supervisor as needed.
• Share learnings from issues to help improve processes and avoid repeat problems.

Performance & Continuous Improvement

• Take responsibility for meeting operational KPIs, including on-time delivery, file closure, and billing accuracy.
• Keep operational files audit-ready at all times.
• Suggest and support process improvements to enhance efficiency, service quality, or cost control.
• Participate in cross-training to build team flexibility and resilience.

​

Your Experience

• Proven experience in operations, ideally gained within the logistics, freight forwarding, or air freight.
• ​Proficiency in Chinese Cantonese) is essential to communicate effectively with drivers and suppliers; English proficiency required for internal and overseas communication.
• ​​Strong customer service and relationship-building skills, with the ability to manage multiple stakeholders.
• Effective verbal and written communication skills, with the confidence to liaise with customers and overseas offices.
• Proficiency in Microsoft Office and familiarity with freight management systems (CargoWise experience an advantage).
• Strong organisational skills with the ability to prioritise tasks while maintaining attention to detail.
• Problem-solving mindset with the ability to respond quickly and effectively under pressure.
• Self-motivated and able to meet deadlines in a fast-paced environment.

​

What We Offer:

• Competitive salary
• Health insurance
• Paid day off for your birthday.
• 13th Month Pay
• MPF
• Opportunity to grow expertise through ongoing coaching, training and development sessions.

​

B&H Worldwide are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all team members. If you do require any reasonable adjustments or support during the application process; please contact hr@bhworldwide.com