Officer (Banking, Customer Service, Fresh Grad Welcome)

Our client, a licensed bank incorporated in Hong Kong, is seeking for a Bank Ambassador to support their team.

Responsibilities:

• Greet and welcome all walk-in customers. To act as the first contact point of customers in a warm and caring manner to ensure their journey satisfactory
• To understand customers' needs and re-direct customer traffic to ensure pleasant customer journey
• Provide guidance to customers on Branch self-serve devices
• Promote and cross-sell general banking products and e-banking platform and services
• Handle general enquiries / complaints and resolve issues; drive fast and accurate transaction processing to serve customers in accordance with standard procedures
• Comply with the regulatory requirements as well as the internal compliance policies and guidelines including but not limited to anti-money laundering and counter-financing of terrorism

Requirements:

• 5 subjects at Grade E / Level 2 or above in HKCEE/HKDSE, including Chinese, English and Mathematics
• Minimum 1 year relevant sales and customer service experience
• Customer centric servicing mind set and excellent communication skills
• A proactive team player with good interpersonal skills
• Good command of Cantonese, Mandarin and English

To apply for this position, please simply click on the “APPLY” button or send your full resume to hkoffice@persolkelly.com in word format indicating the job title.  If you are not contacted by our consultants within 2 weeks, please consider your application unsuccessful. All applications will be treated in strict confidence, and used for recruitment purposes only in accordance with PERSOLKELLY Hong Kong Limited’s Privacy Notice.

PERSOLKELLY Hong Kong Limited: Employment Agency Licence No. 79017

PERSOL Hong Kong: Employment Agency Licence No. 79006