Maintenance Manager

At FINEPRINT we believe in creating delicious coffee, great sourdough products and exceptional customer experiences. We love community and a culture in which our teams can grow. We are currently seeking a passionate and hands-onMaintenance Manager to support our Operations Team. The main responsibility of the role is overseeing all maintenance  across the FINEPRINT stores and production facility. This is a hands-on management role that combines physical maintenance tasks, project oversight, and contractor coordination. Initially your work will take place mostly in-stores or in our production facility in Chai Wan. 

Responsibilities include:

Plan and deliver preventive maintenance schedules in accordance with the company and compliance standards and ensure schedules are being followed.

Manage both reactive (on call service) and scheduled maintenance tasks independently, while actively using our tracking system for repair and general maintenance requests.

• Coordinate external contractors and tradespeople and follow up on work quality and timelines
• Personally carry out general repairs and upkeep, equipment testing and research
• Provide backup support for spare parts operations, including stock organisation and supply chain coordination
• Accurate and timely completion of service administration tasks; record work performed during repairs, including time spent, the diagnosis and parts used. Communicate findings, escalate issues and make suggestions for improvements.
• Prepare and update manuals and SOP’s
• Collaborate closely with all departments to minimise disruption to guests and deliver outstanding customer service

We are looking for a person who has:

• A general trade or maintenance background; a formal qualification is a plus but not essential
• 3-5 years hands-on experience in a similar role, ideally within hospitality
• Strong organizational skills, ability to manage competing priorities and able to switch between tasks.
• Enjoy solving technical issues and fault finding
• A good command of English is a must, fluent in Cantonese / Mandarin is a plus

What we offer:

• A competitive salary
• The chance to take ownership in a key leadership role
• Amazing staff discounts
• A creative, agile environment that embraces growth and positive change