Filed Service Engineer

Thermo Fisher Scientific Inc. is currently seeking a skilled and motivated individual to join our team as a Field Service Engineer in the exciting field of Engineering.

As a Field Service Engineer, you will be responsible for providing exceptional service and support to our valued customers in Hong Kong. You will work closely with a team of dedicated individuals who demonstrate a strong commitment to ensuring flawless installation, maintenance, and repair of our world-class scientific equipment.

Responsibilities:

• Represents our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal.
• Own and deliver service commitments and execute on installations, calibrations, preventative maintenance, training and repairs.
• Responsible for providing services remote or at site within the agreed conditions; sets the right priorities.
• Service reporting, documentation and creation of procedure/protocols for internal and customer needs.
• Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
• Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations
• Responsible for optimisation and accuracy of the provided tools and consignment parts.
• Involve in continuous improvement through our Practical Process Improvement Business System

Requirements:

• High Diploma or above in Engineering or other related discipline.
• 3 years or above relevant work experience.
• Candidate with less experience or fresh graduate with positive & willing to learn attitudes will also be considered
• Excellent interpersonal communication both written and oral in Chinese and English. Mandarin is an advantage.
• Ability to work effectively with customers and colleagues in difficult and stressful situations
• Great teammate with strong desire to success and result oriented
• Good verbal and written communications skills related to technical approaches, work performed, test results, and findings.
• Customer friendliness and professional attitude
• Have strong electrical or mechanical background for troubleshooting/repair, and problem solving abilities
• PC literacy including MS Office and Outlook.