Field Service Manager

Hong Kong

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.

Join Us and Make an Impact.

As a Field Service Manager here at Honeywell, you will have the opportunity to lead and oversee our Field Service team, ensuring efficient and effective service delivery to our customers. Your strategic mindset and operational expertise will drive the success of our field service operations, directly impacting customer satisfaction and loyalty.

Position Purpose:

• To provide operational management to the service business for HK, Macau and Taiwan. This role plays a considerable part in strategic direction setting and leadership of the HBS service business
• Manage Service business unit operation
• Provide the leadership necessary to ensure that the service department meets customer needs, support sales, and achieves business financial objectives
• Work closely with management for the implementation of SBU plans & strategies and company wide initiatives to maximise customer satisfaction and company goodwill

Key Responsibilities:

• Manage and oversee the Field Service team, ensuring efficient and effective service delivery.
• Develop and implement strategies to optimize field service operations and improve customer satisfaction.
• Assign and schedule field service technicians to meet customer demands and service level agreements.

Key Experience & Capabilities:

• Minimum of 10 years of proven experience in field service management or a similar role.
• Strong technical knowledge and understanding of relevant technologies.
• Excellent leadership and team management skills.
• Experience in driving process improvements and implementing best practices.
• Strong problem-solving and decision-making abilities.
• Experience with relevant field service management tools and software.

Who We Are

The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950’s, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: https://www.youtube.com/watch?v=CG-rmG0eKLk

Discover More

Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There’s a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, gender, religion, or veteran status.

For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement

If a disability prevents you from applying for a job through our website, e-mail accessibility@honeywell.com No other requests will be acknowledged.