eCommerce Operation Lead

eCommerce Operation Lead

KKDay is seeking a highly motivated eCommerce Operation Lead to help maintain relationships with our partners in Hong Kong. You will play a vital role in leading and managing the eCommerce Operation team while sustaining our relationships with our Key Partners and ensuring Partners Product Quality on KKday.

Job Responsibilities:

• Ensure the company meets business goals by coordinating efficient operational support. This support includes but is not limited to: account setup, product upload, supplier review, and data entry/collection for a variety of topics.
• Developing and executing a team strategy in line with key stakeholders in the company, such as Marketing, BD, and Operation.
• Managing large scale projects and operational workflows.
• Building upon existing KPIs, reporting and forecasting.
• Ensure products (content, rates, and availability) is consistently optimized and competitive to maximize customer conversion
• Review products weekly and request BD to deal with suppliers
• Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to partners (operation management advice, marketing opportunities with our companies)
• Identify, prioritize on-trend products to push sales.
• Report and analyze - follow the plan from line manager and/or top management, implement, and monitor KPI.
• Work with Marketing Team to define marketing campaigns/promotions to maximize ROI (i.e Customer Acquisition, GMV, Profit Growth)

Job Requirement:

• Bachelor degree holder
• 4+ years account management or operation management experience
• Experience in E-commerce field
• Strong interpersonal and communication skills
• Good team player