Desktop Support Engineer

We are looking for candidates with IT support background to join our Win 11 deployment project for a multinational financial institution in Hong Kong. You need to be open to work shifts as per below:

Team A

Team A’s local work hours are between 08.30hrs and 17.00hrs (allowing one-hour lunch)

The team shall be made up of installation technicians and shall be responsible for but not limited to the following tasks:

• Preparing and building the desktop, Laptop, thin clients
• Inventory of devices and legacy hardware
• Producing deployment and other relevant inventory related reports
• Validating client end user data via a desk-side visit as part of the agreed end user survey
• Data wiping of legacy hardware using the Blanco software application
• Handover – What was done\issues from previous shift and what will be done on next shift
• Organise deliveries – Liaise with Security and loading bay
• Logistics – moving equipment where required and disposal of packaging, working alongside building management teams to ensure this is completed in a timely manner
• Stock management\Inventory updates
• Call off hardware from logistic partner
• Mange team, absences, timesheet completion, mandatory training
• Physical device deployment summary report
• QA – Quality control
• Laptops Operating System upgrades – contacting end users, arranging laptop drop off, building to Windows 11, arranging laptop pick up

Team B

Team B’s local work hours are between 15.00hrs and 11.30hrs (allowing one-hour lunch).

The team shall be made up of installation technicians and shall be responsible for but not limited to the following tasks:

• Deployment of the desktop devices to the users’ desks
• Where applicable and agreed on a country-by-country basis, the decommissioning and removal of all legacy equipment back to client's central location (to be made ready for collection by the Supplier’s disposal / re-marketing provider)
• Nightly reporting, including the total number of devices, number of successful deployments and number of failures with reason why, as defined by the client
• Validating client end user data via a desk-side visit as part of the agreed end user survey