Customer Services Supervisor with QA role ( 5 Days No Shift)

Requirements:

To manage a team of frontline staff to perform outstanding customer service；

To perform and guide the frontline staff to improve and enhance their CS mindset and skillset;

To prepare the monthly frontline staff KPI and achievement reports to the top management;

To monitor the inbound and outbound calls to enhance the frontline service standard.

Qualifications:

Degree Holder in any discipline, experienced candidates who have less academic background would be also considered;

Minimum 5 years’ relevant experience, candidates who have solid Service Center management experience are highly preferred;

Excellent leadership, coordination and communication skills;

Positive and professional career attitude;

Good command of Putonghua

Proficiency in MS Word, Excel and PowerPoint

Working Hours:

Mondays to Fridays (10:00-19:00)