Customer Service Officer

• Minimum 1 year experience in customer service
• Dynamic, Friendly Workplace
• Knowledge of and interest in beauty and fashion

YesStyle is looking for passionate talents, who love and appreciate the fascination of Asian fashion and beauty. Our team is active, energetic, and culturally diverse.

To embrace the idea of work-life balance, we also endeavor to create a fun and enjoyable environment for our team members.

What You'll Do:

• Handle customer complaints by providing prompt, accurate and courteous responses to customers through emails and live chat.
• Able to work with minimal supervision, capable of multi-tasking and ensure timely resolution to cases in the best interest of the customer and the company.
• Assist in executing cross-departmental requests and follow ups.
• Responsible for customer order maintenance.
• Ability to handle product quality inspections, order report checking & order related side tasks.

What You Have:

• Degree in any field.
• Excellent command of spoken and written English and Cantonese. Other language skills is an added advantage.
• Good computer skills with proficiency in MS Office applications.
• Chinese typing skills (Cangjie / Simplified Cangjie) is a must.
• Minimum 1 year experience in Customer Service field (particularly in an e-commerce setting) is an advantage.
• Monday-Friday (including Hong Kong public holidays).

What You'll Enjoy:

• 5 Days Work
• Dynamic, International Cultural & Friendly Working Environment
• Performance Bonus
• Medical / Dental Insurance
• Staff Purchase Discount Program
• Training Programs
• Team Member's Wellness Program
• Annual Leave, Full Pay Sick Leave, Birthday Leave, Examination Leave

The more you put into your career at YesStyle, the more opportunities you’ll receive. Throughout your time in the Company, you’ll be assessed on the core competencies of your position and prepared for the next level of your development. Your role at YesStyle should progress naturally as you move from assistant grade to management, taking on challenges and responsibilities suited to your unique skills and talents.

Please send your full resume stating your current and expected salary to Human Resource Department for application.

To know more about us, please visit www.yesstyle.com [link removed].

All information provided by applicants will be treated in strict confidence and used only for the recruitment purpose in accordance with employer's data policies.