Customer Operations Support (Helpdesk)

Responsibilities:

• Deliver helpdesk support to Financial Intermediaries through instant messaging, email, and phone, ensuring timely and effective customer service.

• Manage ongoing maintenance, client operations, and daily product activities, including system deployment, upgrades, troubleshooting, and monitoring.

• Provide technical and business solutions to address customer inquiries and issues.

• Partner with developers to facilitate system rollouts, application updates, and resolve production problems with actionable feedback.

• Undertake ad-hoc tasks as directed by the supervisor to support team objectives.

Qualifications and requirements:

• High Diploma or above, preferably in computer science, finance, or a related field.

• Minimum 2 years of relevant experience; prior experience in Financial Intermediaries or a related industry is highly desirable.

• Basic knowledge of Linux, Oracle, and MySQL databases is an advantage.

• Strong multitasking ability with a proactive, responsible, and positive attitude.

• Excellent interpersonal and communication skills, with the ability to work independently and collaboratively.

• Fluent in written and spoken English, Mandarin, and Cantonese.

• Candidates with less experience will be considered based on potential and attitude.

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.