Business Analyst - MS Dynamics CRM

We are looking for a Business Analyst - Microsoft Dynamics CRM to join our client’s fast-growing team.

Responsibilities:

• Collaborate with key stakeholders to collect, analyze, and document business requirements. Identify pain points, inefficiencies, and opportunities for improvement in the current CRM system.
• Liaise with IT technical teams, including architecture, infrastructure, integration and cybersecurity requirements and specifications.
• Facilitate meetings with stakeholders and IT Teams to gather requirements, validate proposed solutions, and resolve conflicts or ambiguities.
• Recommending new business opportunities, new systems and processes; identifying simplification and documentation and improvements in operations.
• Investigate system issues or incidents and prepare corresponding test plans to detect issues in testing or development phases to prevent repetitive cases.
• Communicate with business owners to provide professional technical advice on the technical requirements for preparing the procurement documents.

Requirements:

• Have a minimum 5 years of business analysis and project management experience.
• Proven experience as a Business Analyst, with a strong focus on CRM projects or related systems.
• Have any prior experience in both functional and technical perspectives of Microsoft Dynamics / Salesforce CRM / Customer Data Platforms (CDP) / Marketing Automation
• Have knowledge of and experience in Microsoft Dynamics CRM would be an advantage
• Strong analytical and problem-solving skills and the ability to translate business needs into clear and concise requirements.
• Familiarity with Agile or Waterfall project management methodologies.
• Excellent written and spoken English is a must.

Benefit:

• 5 days work week (Mon-Fri)
• Medical insurance
• Gratuity

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.