Assistant Technical Manager - Medical Devices

Empowering Mobility in Healthcare

Opportunity Overview

We are excited to offer an opportunity for an enthusiastic and experienced technical professional to join our passionate, highly driven, and successful Service Team.

A New Chapter in Our Growth – Be Part of the Journey

As we continue to expand, we’re excited to introduce a newly created role within our organisation: Assistant Technical Manager. This is a fantastic opportunity for a motivated and skilled technical professional to join our high-performing Service Team and contribute to our mission of empowering mobility in healthcare.

In this pivotal role, you will support the day-to-day operations of our maintenance services, ensuring the consistent delivery of high-quality service to our customers. Your efforts will help uphold our standards of excellence and drive continuous improvement across our service delivery.

Most importantly, your work will have a direct and meaningful impact—enhancing the mobility and quality of life for residents, patients, and caregivers alike.

Responsibilities

In this role, you will:

• Monitor and report on the quality of service provided by the service engineer to our customers.

• Ensure that the maintenance service providing is fulfilling the contract requirement and standards.

• Organise regular technical training and assessment to service engineer.

• Follow-up and check for the root causes of outstanding repair work orders.

• Provide emergency inspection and assessment for reported incident cases.

• Assist with implementing the preventive maintenance program to customer, to ensure schedule is adhered to and report submission are in timely manner.

• Prepare regular service performance report and present to customer.

• Provide valuable suggestions for the improvement of the service organisation.

Qualifications

To succeed in this position, you should have:

• Holder of degree in Biomedical/Medical/Electrical/Mechanical Engineering or related field

• Experience in hospitals or medical equipment repairing is a definite advantage.

• Excellent technical knowledge, troubleshooting and problem solving skills.

• The ability to understand customer needs and provide appropriate solutions.

• Analytical skills for reviewing and identifying key actions to drive continuous improvements.

• A passion for building strong customer relationships and delivering excellent service.

• Computer literacy, proficiency in MS Word, Excel, and PowerPoint.

• Adherence to OH&S guidelines, including infection control policies.

• The ability to work independently within a team environment.

• A professional appearance aligned with the company’s brand and guiding principles.

What We Offer

In return, we provide:

• A competitive salary package.

• Continued training, education, and career development opportunities.

• An Employee Wellbeing Assistance Program.

• Incentives based on personal and company performance.

Diversity Matters

At Arjo, we value diversity. We strongly encourage applicants from all parts of society, fostering a more equitable, inclusive, and engaging workplace. Our commitment extends beyond the workplace to the communities we serve, work in, and live in.

Application Process

Successful applicants will undergo relevant referee checks prior to appointment. If you’re passionate about improving outcomes for others, a rewarding career at Arjo awaits. We eagerly await your application!